Refund Policy
Last updated: June 2026
1. Overview
At Kind Minds, we strive to deliver high-quality, meaningful experiences for every child and family. We understand that circumstances can change, and we have outlined our refund and cancellation policy below to ensure clarity and fairness for all participants.
2. Workshop & Program Registrations
The following cancellation and refund terms apply to all Kind Minds workshops (including Little Hearts Club) and programs:
| Cancellation Notice | Refund |
|---|---|
| 7 or more days before the session | Full refund |
| 3–6 days before the session | 50% refund |
| Less than 3 days before the session | No refund |
| No-show on the day | No refund |
3. Parent Counselling Sessions
For individual parent counselling sessions:
- Cancellations made 48 hours or more before the scheduled session are eligible for a full refund or rescheduling at no charge.
- Cancellations made less than 48 hours before the session will not be eligible for a refund but may be rescheduled once, subject to availability.
- Repeated last-minute cancellations (more than twice) may result in forfeiture of the session fee.
4. Rescheduling
We understand that plans can change. You may request to reschedule your booking to a different available date, subject to the following:
- Rescheduling requests must be made at least 48 hours before the original session date.
- Rescheduling is subject to availability and can be done once per booking at no additional charge.
- A second reschedule request will incur an administrative fee.
5. Cancellation by Kind Minds
In the rare event that Kind Minds cancels a session due to unforeseen circumstances (such as facilitator unavailability, venue issues, or insufficient enrolment), you will be offered:
- A full refund, or
- A transfer to the next available session at no additional cost
We will notify you as early as possible in such cases.
6. How to Request a Refund or Reschedule
To request a refund or reschedule, please contact us with your booking details:
Email: [email protected]
Phone / WhatsApp: +91 88608 55519
Please include your name, child's name, session date, and reason for cancellation or rescheduling. We aim to process all refund requests within 7–10 business days.
7. Refund Method
Refunds will be processed via the original payment method. Processing times may vary depending on your bank or payment provider.
8. Non-Refundable Items
The following are non-refundable under any circumstances:
- Registration or administrative fees (if applicable)
- Stationery kits or materials already dispatched or handed over
- Sessions already attended
9. Contact Us
If you have any questions about our Refund Policy, please don't hesitate to reach out:
Email: [email protected]
Phone: +91 88608 55519